Performance and quality management

Performance and quality management - working with clinicians and other staff groups to set standards for the provision of services which are both ambitious and achievable. Quality management is about ensuring the maintenance and improvement of health care standards.

There are a variety of job roles and job titles in this area of management. Here are some examples of job roles.

Clinical risk manager working within a primary care trust (PCT). Reporting to the director of clinical governance, learning and development and working closely with the risk manager and executive nurse, this new post is responsible for all aspects of clinical risk management activities across the organisation. The postholder would need to be able to communicate on all levels, work independently and function as part of a team. Strong organisational skills and the ability to prioritise and plan workloads to meet deadlines would be essential. This particular job vacancy required applicants to possess a clinical professional qualification and have a minimum of two years in a senior clinical/managerial role.

Quality assurance manager working within an NHS strategic health authority (SHA). This post was advertised to undertake a role concerned with ''Streamlining quality assurance in healthcare education'' (ensuring that healthcare education is underpinned by effective quality assurance arrangements that meet accountability and information requirements, and support continuous improvement). The postholder would work with a range of organisations including higher education institutions and other relevant organisations, to facilitate local quality assurance requirements. The employer required applicants to possess excellent communication skills, knowledge of the education and training requirements for healthcare professionals and ideally have experience of quality assurance processes within higher education. This particular post would have a significant degree of travel and flexible-working practices would be required.

Training

Some courses relevant to managers in performance and quality may be available in-house.

The Institute of Healthcare Managers (IHM) provides relevant courses, as will the Association of Litigation and Risk Managers (ALARM)

Further information

The Institute of Healthcare Management (IHM)
18-21 Morley Street
London
SE1 7QZ

Tel: 020 7620 1030
Website: www.ihm.org.uk

ALARM (The National Forum for Risk Management in the Public Sector)
Ladysmith House
High Street
Sidmouth
Devon
EX10 8LN

Tel: 01395 519 083
Website: www.alarm-uk.com

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